Jobber reviews 2026: what users praise, what they complain about, and what it costs

Apple App Store (US): 4.8 out of 5 from about 22,000 ratings for the “Jobber Field Service Software” app. Google Play (US): 4.4 out of 5 from about 7,000 reviews, with more than a million downloads. Trustpilot: a TrustScore of 4.1 (“Great”) from 235 reviews, 121 of them from the last 12 months.

The Trustpilot split shows how reviews of Jobber tend to land: 71% of reviews give 5 stars and 18% give 1 star, with few in between. Most owners are happy; the unhappy ones are very unhappy, and their reviews are worth reading before you sign because they show what goes wrong.

Capterra and G2 also list Jobber with many reviews, but both blocked our checks on November 5, 2026, so we do not quote their numbers here. Open them yourself; they let you filter reviews by industry and company size, which is useful for a cleaning business.

Easy to learn. The most common praise on Trustpilot and the App Store is that Jobber is simple to set up and simple to teach to a crew. Owners coming from paper, spreadsheets or a calendar app say they were scheduling and invoicing within days.

Helpful support. Many 5-star Trustpilot reviews name the support rep who helped them, and describe patient, friendly help during setup.

One place for the whole job. App Store reviewers like having the schedule, client history, quotes and invoices together, and getting paid faster through online payments and the client hub, where clients approve quotes, pay invoices by card or bank and request new work without a password.

Price increases and plan limits. The most frequent complaint on Trustpilot is that the price keeps going up, and that useful features such as review requests sit on higher plans. For a cleaning business this matters: automated reminders and checklists start on Connect, two-way texting and job costing on Grow, and every extra user costs $29/mo.

Mobile app bugs. Several Google Play reviews from August and September 2026 describe the app crashing, losing quote or invoice drafts, or failing to connect, including one from a cleaning and maintenance business that lost unfinished invoices after an update. Others ask for a month view on the mobile calendar.

Support and reporting. Some Trustpilot reviewers describe slow or unhelpful answers once a problem gets complicated, limited reporting, trouble moving their data in, and integrations that broke after an update. App Store reviewers mention too many clicks for simple tasks.

Jobber prices each plan by team size. With no commitment, Core is $49/mo for 1 user; Connect is $139, $199, $299 or $399/mo for 1, 5, 10 or 15 users; Grow is $199, $299, $399 or $499/mo; and Plus is $499, $599 or $699/mo for 5, 10 or 15 users. Extra users are $29/mo each.

A 1-year commitment paid monthly lowers the price (Connect for 5 users is $169/mo), and paying a year up front lowers it more (Connect for 5 users is $149/mo), but the prepaid year is non-refundable and plans renew automatically. The AI Receptionist is a $29/mo add-on, Pipeline $49/mo and Marketing Suite $99/mo; Plus lists all three. Card payments cost 2.9% + 30¢, Tap to Pay 2.7% + 30¢, and bank payments 1%. Our Jobber pricing page works these out for teams of 1, 5 and 10.

Jobber handles recurring cleaning. Its help center describes visits that repeat weekly, every two weeks, monthly or on a custom schedule, billed per visit or at a fixed price per period, with cards charged automatically on plans that include Jobber Payments. Checklists added to a recurring job apply to every visit, and crews fill them in the mobile app.

A few details are worth testing during the trial. Jobber recommends ending recurring series within a few years because long schedules slow down editing; changes to future visits go through “Edit All Visits”; and in the mobile app you cannot add a checklist to a single visit. If you run several trades, quote most jobs or need QuickBooks Online, those strengths may outweigh the extra steps.

Broombook is built only for residential cleaning. Clients get an instant price on your booking page from beds, baths, size, frequency and extras; recurring cleans have per-visit skips; property records hold access notes and alarm codes; the crew app has room-by-room checklists with photos and clock-in; and payroll exports with tip splits and commission. It is free for you and 2 cleaners, then $39/mo for up to 10 users, with no per-user fee.

We are a young product, so we do not have thousands of reviews to point to yet, and we do not do several things Jobber does well: quotes for other trades, QuickBooks sync, invoices with payment terms, marketing campaigns and a native app-store app. If those matter to you, Jobber is the safer choice.

Jobber earns its ratings: it is easy to learn, its support gets named in reviews, and it covers far more trades than a cleaning-only tool. The reviews that go wrong are about cost that grows with the team, features kept for higher plans, and a mobile app that sometimes loses work.

If you clean homes on a recurring schedule, run a week of your real clients through Jobber’s 14-day trial on the plan you would actually pay for, and do the same in Broombook, which is free to start with no credit card. Then compare what each costs at the team size you expect next year.