Housecall Pro reviews 2026: what users praise, what they complain about, and what it costs

Capterra: 4.7 out of 5 from 2,748 reviews, with 4.6 for ease of use and 4.7 for customer service. G2: 4.3 out of 5 from 211 reviews. Apple App Store (US): 4.7 from about 32,000 ratings for the “Housecall Pro: Field Service” app. Google Play (US): 4.6 from about 7,000 reviews, with more than 500,000 downloads.

Trustpilot is the outlier: a TrustScore of 2.9 from 703 reviews. 56% of those reviews give 5 stars and 26% give 1 star, and the 1-star reviews are mostly about billing, cancelling and support rather than the scheduling itself (more on that below). The page also shows that Housecall Pro replied to 95% of negative reviews.

Read both kinds before you decide: the high ratings tell you most owners like using it day to day, and the 1-star reviews tell you what goes wrong when it does.

Easy to use. On G2, the most-tagged strengths are ease of use, easy setup, customer support, a friendly interface and integrations. Capterra reviewers say the same: scheduling and invoicing are quick to learn, and some find it cheaper than other field service tools they tried.

Everything in one app. App Store reviewers like running the schedule, invoices and payments from their phone, and several mention the QuickBooks sync. Trustpilot’s own summary of recent reviews says users value how it streamlines scheduling and billing.

Cost that grows. On G2, the most-tagged weaknesses are missing features, “expensive” and limited features, and G2’s summary notes that paid add-ons and higher plans make some features costly. The pricing page bears that out: checklists and QuickBooks sync start on Essentials ($189/mo), recurring service plans for maintenance agreements are on Max only, and add-ons such as CSR AI, Payroll and Campaigns have no published price.

Billing and cancelling. Trustpilot’s summary of recent reviews lists trouble cancelling, unexpected or repeat charges and price increases among the main complaints, along with delays moving a business phone number.

Support and changes. Capterra and Trustpilot reviewers describe support that is hard to reach or answered by a chat bot, slow fixes, frequent layout changes and pop-ups, and limited reporting. Some mention QuickBooks sync glitches that need a manual push, and App Store reviewers find the calendar and job creation clunky on a phone.

Basic is $79/mo month to month or $59/mo billed annually, for 1 user. Essentials is $189/mo or $149/mo billed annually, for 5 users. Max is $329/mo or $299/mo billed annually, for 8 users, plus $35/mo for each extra user. On November 5, 2026 the pricing page also showed intro offers: Basic and Essentials at $26 for the first month, and Max at $99/mo for 3 months.

Card payments cost 2.59% in person, 2.99% when the client pays online and 3.49% for a keyed-in card or a card on file, which is how many cleaning businesses charge recurring clients. American Express and commercial cards are 3.49% however they are taken, bank payments are 1%, instant payouts add 1%, and Tap to Pay is $5/mo per device. Our Housecall Pro pricing page works these out for teams of 1, 5 and 10.

Housecall Pro handles recurring work. Its help center describes daily, weekly, monthly, yearly or custom series, created a year ahead, and lets you change only one visit or that visit and all future ones. Checklists can include required items that must be finished before a job is marked done.

Test a few details during the trial. A series set for the 31st skips shorter months; a recurring job cannot have more than one appointment; details you enter on a job do not carry over to the visits that repeat it; and the mobile app shows only jobs you already opened when there is no signal, with no editing offline. For a crew in basements and apartment buildings, that last one is worth checking.

Broombook is built only for residential cleaning. Clients get an instant price on your booking page from beds, baths, size, frequency and extras; recurring cleans have per-visit skips; property records hold access notes and alarm codes; the crew app has room-by-room checklists with photos and clock-in; and payroll exports with tip splits and commission. It is free for you and 2 cleaners, then $39/mo for up to 10 users, with no per-user fee and no add-ons to buy.

We are a young product, so we do not have thousands of reviews to point to yet, and we do not do several things Housecall Pro does well: quotes and price books for other trades, consumer financing, QuickBooks sync, invoices with payment terms, AI call answering and a native app-store app. If those matter to you, Housecall Pro is the safer choice.

Housecall Pro is well liked by the people who use it every day, and its Capterra and app-store ratings show it. The low Trustpilot score is mostly about money and leaving: add-ons and plan upgrades that raise the bill, and cancellations or charges that went badly. Read the cancellation terms and price the plan you really need before you start.

If you clean homes on a recurring schedule, run a week of your real clients through Housecall Pro’s 14-day trial on the plan you would pay for, and do the same in Broombook, which is free to start with no credit card. Then compare the bill at the team size you expect next year.